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Microsoft Dynamics SL

Dynamics SL Field Service Management

Fully integrated with financial management modules, Microsoft Dynamics SL field service management modules automate operational and accounting processes for service businesses. The following field service management modules are available a la carte for the Advanced Management Edition of Microsoft Dynamics SL:

  • Service Contracts: Manage service agreements more effectively. Before a technician is dispatched to a site, a customer service representative will be alerted to any existing active contracts.
  • Service Dispatch: Track and manage every detail of services offered and rendered. Manage field technicians efficiently, access precise information on technicians’ profitability, and accurately track customer information, including account status and service history.
  • Flat Rate Pricing: Enable your technicians to give immediate printed price quotes on specific services from your pricing catalog.
  • Equipment Maintenance: Track every detail of equipment maintenance, scheduled or unscheduled. Automate the work order process, track work orders with user-defined criteria, and perform detailed equipment maintenance accounting with ease.

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