A fully integrated and comprehensive field service management solution is offered by Microsoft Dynamics GP. This set of tools will help you improve customer satisfaction, efficiently schedule field technicians, and better manage your field costs. You’ll manage your field operations with more profitability by increasing technician productivity and reducing overhead.
The following field service management modules come with the Extended Pack edition of Microsoft Dynamics GP:
- Contract Administration
- Service Call Management
- Depot Management
- Preventive Maintenance
The Contract Administration module enables you to manage an unlimited number of terms and services contracts with customers. Contracts provide flexible functionality including price books, profitability against service calls, and revenue recognition via five different methods.
The Service Call Management module makes it easy to track and update new and historical service calls against a contract, service warranty, and current inventory. You can record and track the time needed to execute field service calls, coordinate customer schedules, assign the correctly-skilled technicians, and automatically escalate calls.
The Depot Management module tracks parts, labor, and expense details. You can create a Parts Usage report, and you can manage spare parts and trunk-and-lot-tracked stock inventory.
The Preventive Maintenance module gives you tools to forecast purchasing and scheduling requirements based on time in service or product usage. You can coordinate open service requests with upcoming preventive maintenance calls, and you can track all the details of preventive maintenance activities.
If your organization needs to deliver efficient, customer-satisfying field service, Microsoft Dynamics GP has the tools to get the job done right.