First opened in 1930, GEARYS Beverly Hills is a Southern California institution, and the place to go for luxury gifts, jewelry, high-end watches, fine dinnerware, and more. As Beverly Hills has grown and changed over these 85 years, so has GEARYS, and that is how they have been successful all this time. GEARYS has been the pinnacle of luxury for 85 years, but as times change, so do client expectations.
GEARYS depends on providing unmatched customer service, whether a customer is purchasing a gift for $15 or dinnerware for $15,000. They have a very broad clientele, from teenagers to Hollywood moguls. GEARYS felt that keeping ahead of the competition required the best digital ERP and marketing solutions, and that is why they turned toMicrosoft Dynamics GP and CRM. GEARYS has embraced a digital solution powered by Microsoft Dynamics GP, integrated with Microsoft Dynamics CRM Online, to better serve existing customers, identify and reach future customers, and reduce costs.
Now GEARYS sales associates have the right information on clients at the time they need it. The solution is mobile, so GEARYS sales associates can walk around with customers, access information on past visits, and provide unrivaled service. Microsoft Dynamics GP doesn’t just keep track of client information, though—it keeps track of everything, from inventory to orders.
Back in the office, GEARYS can forecast purchasing trends to ensure that they don’t miss any future opportunities. All of their information is now centralized and easy to access for those with the right security permissions, and no longer stored on reams and reams of paper.