The Returns Management module for Microsoft Dynamics GP enables you to meet customer and vendor demands for product and part returns by streamlining tasks and improving your responsiveness to customer queries and complaints. Generate returns from historical customer invoices, service calls, or manually. Return an item to a vendor to fix it within your company and automatically transfer items from the returns warehouse to the main warehouse. Give your customers up-to-date information about the status of their returned items. The Returns Management module comes with the Extended Pack edition of Microsoft Dynamics GP.
Save time by giving customers the power to initiate returns automatically. Customers can create their own return material authorization (RMA) documents online in Microsoft Business Portal, and the system automatically reconciles quantity sold with return requests from customers. The system administrator will be alerted to take appropriate action for requests.
Track repair and return status. Your customer service representatives can use this information, and ideally, you can provide it directly to customers via the internet, giving them accurate and updated information regarding the repair or return of their parts and equipment. You can track customers, items, serial/lot numbers, status until closure for returns, and how the returns are processed.
Accurately credit customers based on the original sales invoices. With one click, generate a return to vendor (RTV) or a depot work order. Reduce errors. Provide password protection for deleting a return material authorization (RMA) by associating it with the RTV document. And check for multiple returns of a single item to detect, analyze, and resolve potential concerns.