Microsoft Dynamics SL is the project-focused ERP solution for project-driven organizations. And if your project-driven organization involves field service, Microsoft Dynamics SL has you covered with specialized field service management modules that are available a la carte with the Advanced Management edition of Microsoft Dynamics SL. Those modules include the following:
- Service Contracts
- Service Dispatch
- Equipment Maintenance
- Flat Rate Pricing
The Service Contracts module helps you manage your service agreements more effectively and maximize revenue for every contract. With proper management, service agreements can be a major source of revenue. With this module, before a technician is dispatched to a site, the customer service representative will be alerted to any active contracts for that site.
The Service Dispatch module enables you to track and manage every detail of your service organization. Flexible tools help you to manage field technicians efficiently, clarify information about technicians’ profitability, and accurately track customer information, including account status and equipment and service history.
The Equipment Maintenance module enables you to track and control every aspect of routine and unscheduled equipment maintenance. This module automates the work order process, empowering your maintenance department to generate work orders more quickly and accurately, track word orders with user-defined criteria (making time stamps obsolete), perform detailed accounting procedures with ease, and execute all of your maintenance/repair procedures with maximum efficiency.
Finally, the Flat Rate Pricing module enables you to take full control over every flat rate in your organization and inspire more customer confidence in your organization. This module makes the flat rate pricing process easier than ever. You can stop purchasing expensive flat-rate books from an outside publisher, and your technicians can give on-the-spot printed price quotes on specific services from your pricing catalog.