Dynamics SL delivers project-focused accounting and business management software for project-driven organizations. Its field service management tools are fully integrated with its financial management modules, and they give businesses in the service industry a comprehensive solution that automates many aspects of service delivery and accounting. The following field service management modules are available a la carte for the Advanced Management edition of Microsoft Dynamics SL:
- Service Contracts
- Service Dispatch
- Equipment Maintenance
- Flat Rate Pricing
The Service Contracts module enables you to more effectively manage your service agreements and maximize revenue for every contract. Organize customer information and equipment, so that you can easily stay on top of knowing what equipment is covered under a service contract. Streamline processing tasks for managing service calls. Service Contracts can alert a customer service representative to any active contracts before a field technician is dispatched to a site.
The Service Dispatch module empowers you to track and manage every detail of your service delivery. Flexible tools enable you to manage field technicians efficiently, view detailed data on technicians’ profitability, and accurately track customer information, including account status and equipment and service history.
The Equipment Maintenance module enables you to track and control every aspect of routine and unscheduled equipment maintenance. It automates the work order process and tracks work orders with user-defined criteria. Your maintenance department will generate work orders more quickly and execute maintenance and repair procedures with maximum efficiency.
The Flat Rate Pricing module, as the name suggests, streamlines the flat rate pricing process for service providers that offer or want to offer flat rate pricing. This module relieves the need to purchase expensive flat-rate books from an outside publisher and enables your field technicians to give on-the-spot quotes on specific services from your pricing catalog.