Microsoft Dynamics SL delivers a big package of business management tools specifically designed for project-driven organizations, but its functionality is extended exponentially by the great number of independent software vendor (ISV) solutions that have been developed for use with SL. Whatever unique business needs you might have, now or in the future, if Microsoft Dynamics SL doesn’t cover them already, chances are there are ISVs out there that do, integrated to work seamlessly with SL.
We’ve been looking at a few examples of the world of ISV solutions available for Microsoft Dynamics SL, and today we turn our attention to FieldConnect’s FieldAccess mobile field technician solution. Even in places where an internet or cellular signal is unavailable, FieldAccess enables field technicians to access, modify, and complete electronic work orders from the field.
FieldConnect director of development Greg Valenzuela says, “This has long been an issue for field technicians, particularly in certain industries. Think of an oil and gas industry engineer going offshore to repair a rig, or a plumbing technician who works in a basement. These techs can’t be assured of a reliable signal. [FieldAccess] allows the technician to prepare for this by basically creating a local database on his mobile device that he can access and update, and that will accurately sync with the existing back office accounting system when a signal becomes available.”
FieldConnect offers a range of other field service solutions as well, including dispatching, customer self-service call creation portals, remote quoting, GPS tracking, and time and expense tracking. And these FieldConnect offerings are just a few of the hundreds of specialized solutions that extend Microsoft Dynamics SL. Whatever your industry, however unique your business, Microsoft Dynamics SL can be tailored and extended to meet your needs.