The Service Call Management module and the Preventive Maintenance module are two of four field service management modules that come with the Extended Pack edition of Microsoft Dynamics GP. The Service Call Management module enables you to track and update new and historical service calls against a contract, service warranty, and current inventory. The Preventive Maintenance module enables you to forecast purchasing and scheduling requirements based on time in service or product usage.
The Service Call Management module is the heart of the field service management modules for Microsoft Dynamics GP. It empowers you to easily time the execution of service calls, coordinate customer schedules, assign appropriately skilled technicians, and automatically escalate calls, all customized to your specific business needs. You can track parts, labor, and expense details, and you can manage spare parts and trunk stock inventory. Generate standard and customized reports to track profitability and to analyze parts failure, technician utilization, and workload.
Automate a single consolidated invoice for customers. Update service call details including parts and labor usage, expenses incurred, and additional charges levied. Get deep visibility to supporting documents such as service level agreements, parts returns material authorizations, parts inventory transfers, and parts purchase orders.
The Preventive Maintenance module integrates with the Service Call Management module so you can automatically generate service calls for preventive maintenance work, with a minimum of user intervention. Coordinate open service requests with upcoming preventive maintenance calls. Create a list of preventive maintenance requirements, and track the details of preventive maintenance activities.