Microsoft Dynamics CRM combines everyday Microsoft Office applications with powerful customer relationship management (CRM) software to rapidly improve relationships with donors, volunteers, and clients. Microsoft Community Affairs has worked with the Dynamics product team to create Donation Management, a solution that turns a powerful sales and marketing tool into a robust CRM tailored to non-profit needs.
Dynamics CRM provides a powerful yet easy-to-use CRM solution delivered over the Internet or installed in your datacenter, so that organizations can get up and running quickly and cost-effectively with the flexibility to meet the unique needs of any business. Read our customer success stories for a few examples of the many benefits of CRM for nonprofits.
Microsoft Dynamics CRM equips nonprofit professionals with access to constituent information through a full suite of marketing, sales, and customer service capabilities with a familiar Microsoft Office Outlook experience to help ensure rapid user adoption and fast results.
Microsoft Community Affairs and the Dynamics CRM product team have developed Microsoft Dynamics CRM Donation Management as a starting point for non-profit organizations. The accelerator has modified the corporate version of CRM to include objects such as “Donations” and relationships to “Members”. The Solution can be modified to suit most non-profit business needs through customization. Basically, Dynamics now allows nonprofits to turn their CRM into a DRM [Donor Relationship Management]!
Additional features include client and service data management, case management, group activity scheduling, and volunteer management.
Even more, Dynamics CRM easily integrates with your Dynamics ERP solution – whether AX, GP, SL, or NAV!