Microsoft Dynamics CRM already delivers powerful tools that enable you to tailor the solution to meet your unique business needs and an agile framework that can be easily configured. The Microsoft Dynamics CRM platform provides a declarative paradigm that ranges from defining the data model to providing integrated persistence, security, API access, user experience, and programming paradigms based on modern open architecture. And Microsoft Dynamics CRM 2015 comes through with a bunch of new investments in their platform capabilities to further their commitment to an open, customizable, and extensible product and online service.
Improvements to the quick search feature make it even faster and easier to find customer records. Users can enter keywords in the search box on the navigation bar for a quicker way to find and navigate to records. The search box supports using an asterisk as a wildcard character, and enables users to search across record types and get a full list of matching search results. To do more sophisticated searches, users can click the new Advanced Find icon, which is now on the navigation bar. To see only matches for a certain type of record, on the search results page, users can select a filter from a drop-down list. Users can open a search result by clicking on it.
Teams that use Outlook/Exchange as their centralized information hub can synchronize more types of information now, including additional contacts and tasks fields, assigned tasks, and appointment attachments. Users can easily view the fields that are synchronized, which provides confidence about where the data comes from and how it is shared.