We’ve been going over some of the many new features in Microsoft Dynamics 2015, because there are so many, it takes quite a few blog entries to cover them all! So here’s another one with even more new features. Microsoft is focusing on helping you deliver outstanding customer experiences, and all these new features are designed to enable you to boost customer engagement and drive sales success.
Microsoft Dynamics CRM for tablets helps you stay connected and productive wherever you are. Whether you use Windows 8, iPad, or Android tablets, you can stay up to date on your customer information while on the go. CRM for tablets has been enhanced to increase sales productivity with flexible, role tailored dashboards and analytics, personalized home pages, and the ability to navigate by hierarchy, as well as improved support for disconnected scenarios.
The new personalized home experience enables mobile employees to pin key records and surface analytics from any tablet enabled dashboard in CRM and to easily access and analyze their key data on the go. Connectivity is not always available while traveling, but with offline drafts, new records can be created, and changes are synchronized once reconnected.
Today’s customers are more informed and getting their information in new ways and from new sources, influenced by online discussions and user reviews. 75% of B2B customers are likely to use social media to influence their purchase decisions, and customers are over 70% of the way through the sales cycle before they contact you.
That’s what makes Microsoft Social Listening such an important CRM tool, enabling you to monitor social media channels like Twitter and Facebook. You can track products, brands, competitors, and campaigns globally and in real time to get a true understanding of your customers and your business across the social web.
And with Microsoft Dynamics CRM 2015, you can now add news to your search topics and analyze sentiment in Italian. You can use location filters to narrow your data set and to see posts from specific countries or regions, and you can create and manage location groups that enable users to filter data efficiently. You can monitor social conversations in 19 languages, and you can analyze sentiment in six languages: English, French, German, Portuguese, Spanish, and Italian.