The new features and enhancements that were delivered with Microsoft Dynamics CRM 2016 have been so impactful and numerous that we are still going over all of them! By the time we’re done going over everything new, it might be time for the next release!
In our previous couple of Microsoft Dynamics CRM blog entries, we have shifted our focus specifically to Microsoft Dynamics CRM Online 2016, and we have already covered all of the following:
- Security enhancements
- Bulk Data Loader
- New datacenters
- New data performance dashboard
Today we’ll finish up covering the improvements delivered with the release of Microsoft Dynamics CRM Online 2016.
In an effort to continue in their efforts to be transparent, Microsoft has established the CRM Trust Center as a single location for users to access all information regarding Microsoft’s approach to security and compliance. Each time Microsoft receives a new certification, information will be posted at that location. Microsoft has achieved a number of industry certifications which ensure that they are meeting the appropriate regulatory and country requirements.
And Microsoft Dynamics CRM Online 2016 includes an in-product and context-based learning layer that speeds up CRM Online training, so you can get productive right away. The interactive assistance provided by the learning layer is specific to each user’s role. For example, if you are a salesperson, you will see “what’s new” content tailored for that role. And if you are a customer service representative or service manager, you will see different “what’s new” content. Over time, Microsoft will add more learning experiences for different contexts. With assistance tailored to your role, you’ll get the right content at the right time.
