In a recent blog post, Microsoft’s Curt Kolcun, Vice President, U.S. Public Sector, announced a new Microsoft Dynamics CRM service for government users. Microsoft Dynamics CRM Online for government will be a separate cloud instance for use by U.S. governmental agencies, whether federal, state, or local. The service expands Microsoft’s already existent governmental cloud offerings, and integrates with the Microsoft Azure and Microsoft Office 365 government clouds.
Microsoft Dynamics CRM Online for government is a separate cloud instance for governmental users only. It is in compliance with the Federal Risk and Authorization Management Program (FedRAMP), and it is operated only by U.S. citizens. The service is expected to be available in early 2015, and will give government agency staff the power to securely do their work on the go, anytime and from anywhere. Kolcun also notes that the service will enable governmental customers to “leverage their existing Microsoft investment on premises and in the cloud through hybrid cloud capabilities including integration with the Azure and Office 365 government community clouds.”
Kolcun says, “State and federal agencies already rely on Dynamics CRM to handle everything from grants to field inspections and beyond. Now, government business users will have ‘anytime, anywhere, any device’ access to their critical workflows and applications. The Dynamics CRM Online government cloud will also provide citizens with a central online resource to research information about events and services, and find community health centers, apply for permits or licenses, pay bills and fines, or log reports and requests.”
Kolcun concludes the announcement by saying, “From enabling greater communication and collaboration, to streamlining infrastructure and management, to accessing greater insights from data, and now to better engaging citizens, a Microsoft government cloud environment will provide all of these services.”